1. General Policy

At Ghunakw, customer satisfaction is a priority. However, due to the nature of our products—especially custom, digital, and electronic items—some items may not be eligible for return or refund.

2. Non-Returnable Items

We do not accept returns or refunds for the following:

• Customized products (name, image, color, or any personalized design)
• Digital downloads or content
• Electronics that were delivered in working condition but later damaged by the customer
• Any product damaged after delivery due to misuse

3. Electronics Policy

• The customer must inspect electronic items upon delivery.
• If any defect or damage is found, it must be reported immediately before the delivery person leaves.
• Once confirmed delivered in good condition, Ghunakw is not responsible for damage due to drops or misuse.

4. Returnable Products

We only accept returns or refunds under the following conditions:

• You received the wrong product
• The product is defective or damaged upon arrival

To request a return or refund:

• Contact us within 48 hours of receiving your order
• Provide clear photos and your order number for verification
• Ensure the item is unused and in its original condition

5. Refund Process

If your request is approved:

• Refunds will be issued to the original payment method within 10 business days
• For COD (Cash on Delivery) orders, we may issue store credit or a replacement

6. Exchanges

We do not offer direct exchanges. If your product is eligible for return, you may request a refund and place a new order separately.

7. Shipping Costs

• If the issue is from our side (defect, wrong item), we will cover return shipping
• If the issue is from the customer’s side, return shipping is the customer's responsibility

8. Contact Us

For questions or to begin a return/refund request, please contact us at: [email protected]